FREE EMPLOYER PLAYBOOK

The blueprint behind frontline hires who start, perform and stay.

See how employers like British Airways and Tesco are reaching people who never searched for the role, cutting job board waste and making better fit decisions before the offer.

✓ Practical, not theoretical✓ Built from employer evidence✓ Four challenges, start with yours
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The Frontline Volume Hiring Playbook
THE CHALLENGES FRONTLINE TEAMS KEEP HITTING
Built from real frontline hiring challenges
AramarkSanctuary CareIchibanCertas EnergyBooker Group
The volume illusion

A full funnel can still be a failing funnel.

More applications can make a weak process busier without making the workforce stronger.

Job boards, one-click applications and AI-generated CVs create more volume but not more certainty. Strong candidates get buried, managers wait longer for a reliable shortlist and the same vacancy returns to the top of the funnel.

ATTRACTION

Poor discovery

Search-led advertising only reaches people who already know the role exists and what to search for.

SUITABILITY

Weak role understanding

Candidates apply without a realistic picture of shifts, pace and environment, then withdraw once it lands.

HIRING SPEED

Too little useful evidence

Screening produces opinions late instead of consistent evidence early, so shortlisting slows down.

EARLY RETENTION

Early exits and repeat cost

The role gets filled, then refilled, absorbing the budget that was meant to fill something else.

18.3h

of candidate screening and decision-making time saved for every ten entry-level roles across care and hospitality.

The commercial shift

Measure cost per retained hire, not cost per application.

  • Expose the true cost of screening, no-shows and replacement hiring
  • Make shifts, pace, location and environment visible earlier
  • Collect stronger evidence of fit and intent before manual review
Inside the playbook

Rebuild the funnel around better signal.

A practical diagnostic for recruitment, resourcing, HR and operational leaders responsible for high-volume frontline hiring.

01

Attraction efficiency

Serve the role instead of waiting to be searched for.

02

Applicant suitability

Make the reality of the role visible before people apply.

03

Hiring speed

Get useful evidence early instead of friction late.

04

Early retention

Measure cost per retained hire, not cost per hire.

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BETTER SIGNAL. LESS FILTERING.
Employer outcomes

Results we’ve actually seen.

Sanctuary Care filled every role.

Initially hesitant to use a new platform, Sanctuary Care posted 11 roles. All 11 were filled by candidates from urfuture.

Novia Group removed a screening step.

With Job Match Scores showing role fit upfront, Novia Group could progress urfuture candidates immediately without separate application screening calls.

HIT Training saved 18.3 hours across ten roles.

For entry-level roles across care and hospitality, HIT Training reported 18.3 hours of candidate screening and decision-making time saved for every ten roles.

Get the playbook

Fix the most expensive leak in your frontline hiring funnel.

See how to reach people who understand the job, identify genuine fit before manual screening and improve the likelihood that hires turn up and stay.

✓ Practical frameworks✓ Real employer examples✓ Five-minute audit
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urfuture resources have been downloaded by teams at organisations including

HarrodsRichemontPublicis MediaSodexoComputacenterBarratt RedrowMalmaisonTesco
Frequently asked questions

Before you get the playbook.

A quick guide to who it is for, what it covers and how the supporting evidence should be understood.

Who is this playbook for?

It is for recruitment, resourcing, HR and operational leaders responsible for hiring frontline employees at volume.

Is this relevant to our sector?

The examples span care, retail, transport, food manufacturing, warehousing, hospitality and energy services. The four challenges apply wherever roles are open to applicants regardless of experience, hire at volume and depend on people staying long enough to become productive. The pressures differ in scale between sectors, but the points where cost per retained hire is won or lost are consistent.

What does the playbook cover?

It focuses on four challenges: attraction efficiency, applicant suitability, hiring speed and early retention. Each section explains what creates the problem, what stronger hiring processes do differently and where to start.

Is this the same as the Frontline Hiring Audit?

No, they work together. The playbook explains the four challenges and what stronger hiring processes do differently. The audit takes five minutes and tells you where your own process currently sits against those same four areas, so you can see which section is most relevant to you. You can use either on its own.

Is it relevant if we already receive plenty of applications?

Yes. High application volume does not necessarily produce suitable candidates or a reliable shortlist. The playbook is designed to help employers improve who discovers the role, what candidates understand before applying and the evidence available before manual screening.

Do I need to read the whole playbook?

No. Start with the challenge creating the most pressure in your hiring funnel, then use the other sections when they become relevant.

Does the playbook calculate the cost of our hiring problems?

No. It helps you identify where process weakness may be creating waste, delay or repeat hiring, but it does not calculate what those issues cost your organisation.

Where does the evidence come from?

It comes from three places: conversations with employers hiring frontline teams at volume, campaign results from our own client work with employers including British Airways and Tesco, and examples shared with us by employers across care, retail, transport and manufacturing. Where an employer example is used, it reflects what that organisation told us about its own hiring, not a modelled estimate.

What happens after I submit the form?

We will email the playbook to the work email address you provide. You can use it independently, and there is no obligation to book a call.